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Citadel Online Casinos

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Thobani Mkhize
Thobani MkhizeVerify Icon
Fact checked byLawrence Muller

Citadel is an online banking system that allows you to make instant and secure bank transfers, making it a convenient online casino payment method for South Africans. You can deposit funds into the casino you’re playing at directly from your bank account, providing an efficient, seamless transaction. Many of our recommended online casinos accept Citadel because it has a quick processing time and is very reliable. It’s a great option if you prioritise convenience and security.

Best Online Casinos Using Citadel

If you’re looking for the best South African online casinos accepting Citadel, these are our top picks.

How Does Citadel Work?

Online CasinoMinimum DepositProcessing Time
Yebo CasinoR100Instant
Punt CasinoR100Instant
Casino MidasR20Instant
PlayOJO CasinoR100Instant

Citadel is an efficient payment method for online casino deposits. It’s a secure online banking method that makes instant bank transfers possible. 

When you’re ready to use Citadel, the first thing you’ll need to do is choose it as your payment option at the site you’re playing at. Then, you’ll choose your bank from the list of those supported before logging in to your online banking account to give the transaction the go ahead. 

The funds will then be transferred directly from your online bank account to the casino in question, where the transaction will be processed nearly instantly. 

Using Citadel is recommended because it’s fast and secure. It doesn’t require the online casino to be informed of your banking details, protecting your personal information. This payment method is also widely accepted, making it a convenient choice for South African online casino players. 

How to make a Citadel Deposit / Withdrawal at an Online Casino

To make a deposit or withdrawal using Citadel at one of our recommended online casinos, choose it as your payment method before selecting your banking institution. Then, follow the prompts to log in and authorise the transactions. The funds will be transferred directly and safely from your bank to the casino or vice versa. 

Depositing Funds With Citadel

Here’s how South African players can make a deposit to play casino games.

1. Log in to Your Casino Account

Begin by creating an account at one of the recommended online casinos on our site that accept Citadel. Or log in to your account if you’ve already got one.

2. Navigate to the Cashier Section

Head on over to the banking or cashier section of the site. This area is usually available from the main menu or on your account’s dashboard. 

3. Select Citadel as Your Payment Method

Choose Citadel from the list of available deposit options.

4. Enter Your Deposit Amount

Enter the amount of money you want to deposit for playing casino games. Check the minimum and maximum limits set by the online casino to guarantee that you’re eligible for any bonuses on offer. 

5. Choose Your Bank

After this, you’ll be prompted to select your bank from the list available at the online casino. Select yours to proceed.

6. Login to Your Online Banking

You will now be redirected to your bank’s online portal. Log in using your username and password to access your account.   

7. Confirm the Transaction

Review the details of your transaction, including the amount you’re depositing and any associated fees. Then, confirm the transaction and the transfer of funds will be initiated.

8. Complete the Security Verification

Depending on the security protocols your bank imposes, you may have to complete additional steps to verify your identity, like entering a code SMSed to you.

9. Wait for Confirmation

After you’ve confirmed the transaction, wait for it to be processed. This process should finish almost immediately.

10. Check Your Balance

Head back to the cashier or banking section of your online casino account and check your balance there to ensure the deposit process has been completed properly. 

11. Start Playing

With your funds in your online casino account, you can now start playing real money slots, table games, or live dealer entertainment offered by the site!


The whole Citadel process was designed to be fast and safe, so you can enjoy your online casino experience with the minimum of hassle and fuss. 

Withdrawing Winnings With Citadel

While Citadel is a popular option for depositing funds at online casinos, its availability for withdrawals is less common. Here's a step-by-step guide on how to withdraw your winnings using Citadel, provided that your chosen casino supports it:

1. Check Availability

Before attempting a withdrawal, confirm that the casino supports Citadel withdrawals. Not all South African casinos that accept Citadel deposits will allow withdrawals through the same method, so it's best to verify this with the casino's customer support.

2. Navigate to the Cashier

Log in to your casino account and go to the cashier or banking section.

3. Select Citadel

Choose Citadel as your withdrawal method. If it’s available, select it from the list of options.

4. Enter Withdrawal Details

Specify the amount you wish to withdraw. You will also need to select your bank from a drop-down menu and log in to your online banking account.

5. Confirm and Wait

Follow the instructions to complete the transaction. Be aware that while deposits with Citadel are typically instant, withdrawals may take 1-3 business days to process due to verification procedures. Additionally, some casinos may charge a small transaction fee for Citadel withdrawals.

If Citadel is not available for withdrawals, you may need to choose an alternative method. Common options include e-wallets and EFTs. It's advisable to have a backup withdrawal method ready to ensure a smooth experience when you’re ready to withdraw your winnings.

How to Set Up a Citadel Account

To set up a Citadel account for use with online banking and casino transactions, follow these steps:

  1. Check Bank Compatibility

Ensure that your bank supports Citadel Instant Banking. Citadel partners with numerous banks worldwide, and it's crucial to confirm that your bank is one of them.

  1. Set Up Online Banking

If you haven't already, set up online banking with your chosen financial institution. This process usually involves registering for online banking on your bank's website, creating a username and password, and activating your account through a verification process, which might include receiving an activation code via SMS or email.

  1. Access Citadel Services

If your bank supports Citadel, you can access Citadel services directly through your online banking platform. 

  1. Link Citadel to Your Online Casino Account

Log in to your online casino account and go to the cashier or banking section. Choose Citadel as your preferred payment method. You'll be redirected to your bank's online banking platform, where you must log in and authenticate the transaction.

  1. Complete Transactions

For deposits, follow the instructions to transfer funds from your bank to the casino. If supported, the process is similar for withdrawals, and you can transfer funds from the casino back to your bank account.

  1. Security and Verification 

Ensure all transactions are secure. Citadel employs strong encryption and secure connections, but always verify transaction details before confirming.

Unlike e-wallets, Citadel doesn't require you to create a separate account. It functions as a bridge between your bank and the online casino. By following these steps, you can efficiently use Citadel for secure and swift online banking and casino transactions.

Citadel Pros and Cons

Pros
  • Security: Strong encryption and extra verification to protect your information.
  • Anonymity: No account registration needed, keeping your details private.
  • Accessibility: Available in 30+ countries, widely accepted by online casinos.
  • Speed: Fast transactions, quicker than traditional bank transfers.
  • Customer Support: 24/7 support with detailed FAQs and multiple contact options.
Cons
  • Fees: Some banks may charge for transactions via Citadel.
  • Withdrawal Restrictions: Not all casinos support Citadel for withdrawals.
  • Amount Limits: Banks or casinos may set deposit/withdrawal limits.

How Citadel Compares To Other Alternative Payment Methods

For South Africans looking for alternative online casino banking methods, here’s how Citadel stacks up:

FeatureCitadel1VoucherPayPal
TypeInstant Banking Prepaid VoucherEwallet
Withdrawal Speed1-3 business days Deposit onlyInstant to a few hours
Deposit SpeedInstantInstantInstant
FeesBank-dependentNo fees for depositsVaries 
Availability30+ countriesSouth AfricaGlobal
AnonymityHigh because there’s no account neededHigh because it’s voucher based; there is no bank linkModerate because it requires a linked bank/card
Easy of UseRequires online banking Requires voucher purchaseRequires account setup
Security High because of encryption and additional verification High because no personal information is requiredHigh because advanced fraud protection is in place
Supported TransactionsDeposits and occasionally withdrawalsDeposits onlyDeposits and withdrawals

Our Verdict on Using Citadel

If you’re looking for a solid and hassle-free way to handle your online casino payments, Citadel is definitely worth considering. It’s a super secure option that lets you move money directly from your bank to your casino account without any fuss. The extra layers of security, like encryption and verification, mean your info stays safe, and since you don’t have to register an account, your privacy is well-protected too.

One of the best things about Citadel is how fast it works—your deposits are instant, and withdrawals usually only take a few days. Plus, it’s available in over 30 countries and accepted by many online casinos, making it a pretty accessible choice for most players.

There are a couple of things to keep in mind, though. Some banks might charge fees, and not all casinos allow withdrawals through Citadel, so you might need a backup option for cashing out your winnings.

All in all, if you’re after a convenient, secure, and speedy payment method, Citadel gets a big thumbs up from us. It’s a great fit for South African players who want a straightforward way to manage their casino transactions without any unnecessary hassle.

Thobani
Thobani MkhizeFactCheckIcon

Content Writer

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Need a bonus? Thobani is your man! His area of expertise is bonuses, welcome bonuses, no deposit bonuses and much more. He scans the market to find the best deals and brings them exclusively to OnlineCasinosOnline to share with our South African Punters.

FactCheckIcon Fact-checked by: Lawrence Muller