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PlayLuck Casino Review

Star Icon4.6/5
  • Overall

    Star Icon4.6/5
  • Bonus

    Star Icon4/5
  • Payment

  • Support

    Star Icon4.7/5
  • Usability

    Star Icon4.8/5
  • Games

    Star Icon4.5/5
Fact checked by Jeffrey Nel

Playluck Casino opened its cyber doors to the public in late 2020. This fairly new web casino is unique in a number of ways that we will discuss in detail over the course of this review. In terms of theme and visual appearance, the Playluck platform is mostly different shades of blue with a few yellow accents/highlights. The information architecture of the website is pretty standard for a modern internet casino.

However, they do use an immersive video banner on the home page that screams for attention, and in this, we could be looking at the future of online casino welcome banner design trends.

Playluck Casino packs a full house and we can justify classifying it is as one of the heavy hitters. There are a few shortcomings, but they certainly aren’t red flags or deal breakers. Overall, the pros far outweigh the cons. In addition, the imperfections do have workarounds in place. 

You won’t find a better spot to discover everything there is to know about Playluck Casino than right here. In preparation for this comprehensive and fair evaluation, our team of online casino experts has explored every tiny detail of Playluck Casino. We’ll walk you through all of the casino’s benefits and drawbacks and also highlight all you need to know about Playluck Casino to help you decide if it is worth your time and money. 

Playluck Casino Bonuses 

Playluck Casino Welcome Bonus

If you have any experience in online casino gaming, you are not going to be too impressed by a welcome bonus. The reason being, virtually every online casino offers some kind of new player welcome bonus.

In all honesty, the welcome bonus can no longer make or break a casino and its success. With that, we must appreciate Playluck Casino’s welcome package. It is common to see online casinos reward players for their first deposit as a registered member of the casino, but Playluck stretches it all the way to the 4th deposit. Let’s check out what this welcome bonus is all about. 

First deposit – On your first deposit of a minimum of €20 (R350), you are rewarded with a 100% match bonus up to €200, which is approximately ZAR 3400. Moreover, you also get 20 free spins on the popular video slot game Starburst for free, and get to keep the winnings, if any. Let’s consider an example, if you were to make a first deposit of €100 (R1,700) you will get R1,700 extra to play with in addition to the 20 free spins on Starburst. 

Second deposit – Your second deposit is worth a 50% match bonus up to €200 (ZAR 3,400). Furthermore, you are also rewarded with 30 free spins which can be used to play eligible games and keep the winnings resulting from the free spins. So if you were to deposit R1,700 your bankroll will be credited with an extra R850 along with the 30 free spins. Make sure to deposit at least R350 to qualify for the bonus. 

Third Deposit – The third deposit (min. R350) bonus is pretty similar to the second deposit bonus where you are rewarded with a 50% match bonus up to a maximum of €200 (approximately ZAR 3400). Also up for grabs are 30 free spins which can be used to play the game Book of Dead. Any winnings you make playing Book of Dead with the free spins are yours to keep, subject to wagering requirements. 

Fourth Deposit – Make your fourth deposit of a minimum of R350, you are rewarded with a 100% match bonus up to a maximum of €200 (approximately ZAR 3400). Furthermore, you are also rewarded with 20 free spins which can be used to play the Aloha! Cluster Pays. Any winnings you make playing this slot game with the free spins are yours to keep, subject to wagering requirements. 

Sometimes new players tend to get carried away by the welcome bonus and hastily attempt to claim it without fully understand the bonus rules, the bonus policy or the bonus terms and conditions. When it comes to the welcome package offered by Playluck, these are a few of the important T&C’s that you should know about: 

  • The minimum deposit required to activate these match bonuses are at least €20 (R350). Any deposit below this amount will not be rewarded with a match bonus. 
  • The maximum bonus money you can be rewarded for each of the 4 welcome bonuses is €200 (R3,400). In total, you can be rewarded a max of €800 (approx. R14,000) for all 4 bonuses. This is independent of how much you deposit. 
  • The free spins are valid for 24 hours from when they are issued and if not used within this time limit, they will expire and can no longer be used 
  • The wagering requirement for all 4 of the welcome bonuses is 35x the sum of the bonus amount. You can only cash out your bonus funds if and when you fulfill these wagering requirements 
  • You are allowed to withdraw funds even if the wagering requirements have not been met. In such a case, all bonus winnings will be voided and only the actual funds will be processed for cash out 

Playluck Casino No Deposit Bonus Code

As of this moment, Playluck Casino does not list an active no deposit bonus in their promotions section. If you are keen on a no deposit bonus, you may want to consider a different online casino. You can check our website for the best no deposit bonus casinos in the world.  

Playluck Casino Daily Bonuses

At this moment, Playluck Casino offers a couple of active tournaments and a VIP program, but not any daily bonuses. 

Bonus TypeDetails
First Deposit Bonus 100% bonus up to maximum €200 (R3400) +20 free spins
Second Deposit Bonus50% bonus up to maximum €200 (R3400) + 30 free spins
Third Deposit Bonus 50% bonus up to maximum €200 (R3400) + 30 free spins
Fourth Deposit Bonus 100% bonus up to maximum €200 (R3400) +20 free spins

Playluck Casino VIP Program 

Playluck Casino propounds a loyalty rewards scheme that gives frequent players with a variety of exclusive advantages. Bronze, Silver, Golden, Platinum, Premium, and Prestige are the six VIP tiers of the Rewards program. When you accumulate enough VIP points, you will be immediately enrolled in the Rewards program.

You merely need 10 points to reach the first VIP level. For every €40 (R700) wagered, (depending on type of game being played), you will receive one reward point. As you collect points and ascend the various VIP tiers, you get to enjoy perks of proportional value.

VIP players have the ability to redeem VIP points for additional cash, and the redemption rate will vary according to VIP level. Once you’ve logged in to your Play Luck Casino account, go to the ‘My Rewards’ area to redeem your VIP points and get additional VIP benefits. Other perks of being a VIP player include, but is not limited to expedited cashouts and free play Sunday. 

Playluck Casino Games 

The game library at Playluck Casino is divided into two main sections – ‘Casino’ and ‘Live Casino’. When you click on the ‘Casino’ lobby, you find games listed in thumbnail grid view and they are sorted into one of several categories in order to make them organized and easier to find. Considering there are thousands of games to choose from, this is a welcome move.

You can use the search bar to simply type in the name of a particular game to locate it. There is no filtering option which would allow you to view games only by particular game providers. The game categorizations in the ‘Casino’ lobby are – featured games, new games, slots, classic, table games and scratch cards. 

Playluck casino is a multi-vendor online casino that has partnered with numerous game developers. Therefore, the variety is phenomenal and you will never feel bored or monotonous when you switch from one game to another. Some of the top game providers featured here are Play’n GO, NetEnt, BetSoft, 1×2 Gaming, Evolution Gaming, etc. 

The separate lobby for live casino games is a good idea and players interested in live games can visit this section and find games under the following categories – blackjack, roulette, baccarat and all games. 

Slots – The game collection at Playluck Casino is evidently massive and the credit for this mostly goes to slot-based games. Just like with any other online casino, slot games are the most popular among players of all age groups and from all countries. These games are reel and symbol based, they are easy to learn and easy to play. You can also expect some nifty payouts just playing slots and so no wonder it’s what most casino players prefer to spend time on. Some top-notch slots worth a spin at Playluck Casino are Jack and the Beanstalk, Loki’s Fortune, Apes of Doom, Day of Dead, Cash Bonanza, Tiki Magic, God of Fire, Empty the Bank, The Goodness Returns and Cats and Cash. 

Classic Slots – Classic Slots will never go out of fashion. In fact, some of these games have cult like fan followings. These games are simple, minimal, fast paced and offer pretty good odds in most cases. If you do not like elaborate bonus rounds and complex game rules, you might enjoy the simplicity and transparency of classic, 3 – reel slots. Some classic slots that you must try at Playluck Casino are Curse of Cleopatra, Rumble Rhino, Unicorn Bliss, Mayan Cache and Monkey Mania.  

Books – Here’s where you will find slot games with themes based on ancient civilizations. Some of the top games under this category that you must give a spin are – Book of Dead, Book of Kingdoms, Book of Doom, Legacy of Dead, Book of Diamonds, Book of Fruits, Book of Gold Multichance, etc. This is not a common game category you will find at most casinos. For book slot lovers, this category will come as a pleasant and usable surprise. 

Table Games –Table games are an integral part of any casino and Playluck offers a fair share of non-live table games. Under the table games category, you will find a mix of live dealer games and non-live table games. A few recommendations for non-live table games include – Coin Flip 2, European Blackjack, Sapphire Roulette, Baccarat, Classic Blackjack Gold Series, Casino Patience and Jacks or Better. 

Scratch Cards – These games are easy to understand. The rules are simple – you buy a ticket, and you scratch it to see if you’ve gotten lucky and won something. Simple, luck based, affordable and fun. There are five scratch card games for you to choose from, they are Slapshot, Hit the Bank, Wild Wild Doubler, Power Cash and X & O. 

Live Dealer Games –The live dealer section, as mentioned, has its own separate lobby with its own categorizations. Games here are sorted into the following groupings – All Games, Blackjack, Roulette and Baccarat. Live games give players the feel of actually being present and a tangible casino and playing against a professional dealer. You can view the table and the dealers in high-definition video streaming and even interact with the croupier and other members at the table using live chat feature. However, the availability of this may vary from one game to another. Some of the best live dealer games at Playluck Casino in our opinion are Crazy Time, Auto Roulette, Immersive Roulette, Dragon Tiger Live, Lightning Roulette and Baccarat First Person. 

Playluck Casino Games for Free

If you are just visiting Playluck Casino as a guest and you want to play some games for fun, without actually putting any money at stake, you can totally do so. Naturally, when you play games in fun play mode or demo mode, the wins are not actually paid out and neither are you responsible to bear the losses. In order to play a game for fun, simply move your mouse pointer over the game thumbnail without clicking on it, and you will see the ‘play for fun’ option to the right bottom corner of the thumbnail. Live dealer games cannot be played for fun, you must wager real money. 

Playluck Casino Games for Real Money

Only players who are 18 or older are allowed to sign up and play for real money at Playluck Casino. There are various banking options available to pay for your gaming and also to withdraw your winnings. 

Playluck Casino Lobby 

Accessing the game lobby at Playluck Casino is really simple – it pops up in full view when you simply visit the website. As we have already covered, the game lobby houses thousands of different types of games and they are organized by their game category. The live casino lobby is separate from the casino lobby and it can be accessed from the top menu on the website. 

Playluck Casino Mobile 

You can play on your mobile in a few easy steps. Make sure to use an iOS, Android or Windows mobile device that has a current operating systems version. The OS should not be too old or obsolete. Also ensure that you are connected to the internet. Now, launch your web browser app (in Android phones, the default web browser is Google Chrome whereas on iOS devices it is Safari). In the address bar, type in the Playluck Casino website URL and then hit go. The Playluck Casino mobile website will load up on your screen. You can login to your account by using the same user id and password as always. You don’t need a separate account for mobile play – you can use one account across both PC and mobile. If you don’t have an account, you can easily register for one right from your mobile by clicking on the ‘create account’ button and completing the registration form. 

Playluck Casino Download 

There is no download version of Playluck Casino at the time of writing. 

Playluck CasinoApp 

At this moment, Playluck Casino does not have a dedicated mobile app which you can download and play on. However, this is not really an issue since mobile players can play directly on the Playluck Casino website which is fully mobile friendly. No app required. 

Playluck Casino Customer Support 

Customer service at Playluck Casino is only available via live chat and email. The live chat option is very convenient, but it is buggy sometimes and it can be several minutes before you are connected to a support executive.

If you need help, we would suggest first checking the FAQ section or the help topics which have been published on the website. The links to these web pages can be found in the footer section. Unfortunately, customer support hours are limited, they are operational from 08:00 CET to 00:00 CET, 7 days a week. If you need to get in touch with customer support, the contact information is as follows:

  • Live Chat – Click on the ‘help’ footer link, then click on ‘Contact Us’ link and then click the Live Chat button 
  • Email – care@playluck.com

Playluck Casino Terms & Conditions 

Some of the important terms and conditions of Playluck Casino that you should be aware of are as follows:

  • You must be 18 years of age or older to register at Playluck Casino. Or the legal age for gambling in your jurisdiction. 
  • Any information you submit during registration may be shared by Playluck Casino with its third – party service providers in order to carry out various functions necessary for the delivery of the casino’s services.
  • Each player, IP address, and household can only have one account. If you have several accounts, Playluck Casino maintains the right to suspend them all, as well as your ability to sign up for new ones in the future.
  • It is solely your obligation to record, pay, and account for any tax or other duty due on any winnings paid to you to any applicable governmental, taxing, or other entity.
  • You agree to be responsible for any acts taken under Your Player Account, including maintaining the confidentiality of Your Username and Password and limiting access to y our computer. You must keep your Username and Password confidential and not divulge them to anyone else.
  • Your account will be declared dormant if there has been no action on it for 12 months (no login). Up to one month before your account becomes dormant, you will get an email notification. Once dormant, a monthly fee of €5 is charged as long as the account still has a positive balance

Playluck Casino Safety 

Preeminently, in every way, Playluck is trustworthy and safe for players. Whether we talk about licensing, game fairness, data privacy, cyber security or responsible gambling features, Playluck Casino adheres to international standards and often transcends these standards to set their own benchmarks. Playluck Casino is operated by Aspire Global International LTD. and it is licensed by both the Malta Gaming Authority as well as the United Kingdom Gambling Commission. Considering this, we can confidently vouch for the casino and give in a high reputation rating. 

Playluck Casino Login & Registration 

In order to login to your Playluck Casino account:

  • Visit the Playluck Casino website
  • Click or tap the login button
  • Enter your email address and password 
  • Click or tap on the login button 
  • Use the ‘forgot password’ or ‘forgot username’ links if required to recover your account 

To register for a new Playluck Casino account: 

  • Go to the Playluck Casino website using a computer or a mobile device.
  • Click the ‘Create Account’ button 
  • Enter all the information that you are requested for in the registration form, make sure you enter this data accurately and as per official documentation 
  • Agree to the terms and conditions and privacy policy 
  • Submit the duly filled registration form to complete the registration 
  • Make your first deposit and get a 100% match bonus 

Placing Your First Bet at Playluck Casino Online 

Playluck Casino does not offer sports betting at this time. 

Playluck Casino Payout Rate 

If you are looking to request a cashout which is €2300 (approx. R40,000) or higher, then it is mandatory that the KYC verification be completed for security purposes. The amount of time it takes for you to receive a cashout will vary depending on which banking method is being used.

When you request a cashout, the cashout is automatically paid to you via the same payment method you had previously used tocredit a deposit into your account. Only in cases where the payment method used for deposit is not supported for withdrawals will an alternative payment option be provided for cash out.

Playluck Casino Win Rate 

While the Win Rate is not publicly disclosed, players may easily find the return to player % of any specific game they want to play to gain a quantitative idea of their chances of winning.

Playluck Casino Odds 

Playluck Casino does not offer sports betting at this time. 

How Playluck Casino Compares to Similar Casinos 

Playluck casino undoubtedly outshines the vast majority of its competitors. This online casino is superior in various ways, some of the fundamental strong points include the game collection, welcome package, safety and security, data privacy, and mobile optimization.

However, there is certainly room for improvement when it comes to the response time and availability of customer service, support for crypto and other fiat currencies, and also the optimization of web page load times.

  • Massive game library with live dealer games, jackpots, classic slots, table games and scratch cards
  • Generous welcome package and lucrative VIP program
  • Mobile friendly user interface, no need for a mobile app
  • Tournaments are actively transpiring on the platform
  • Heavy weight website with high load times on slower devices / networks
  • Customer support hours are limited
  • No support for crypto

Accepted Withdrawal Methods

Banking Method Deposit Withdrawal Withdrawal Speed
Visa YesYes1-3 business days
SkrillYesYes24 hours
Skrill 1 Tap YesYes24 hours
NetellerYesYes24 hours
MuchBetterYesYes24 hours
ecoPayzYesYes24 hours
PayPalYesYes24 hours
RapidYesYes24 hours
GiroPayYesYes24 hours
InteracYesYes24 hours
AstropaycardYesYes24 hours
EutellerYesYes24 hours
epsYesYes24 hours
Wire Transfer YesYes3-5 business days

How to Make a Withdrawal at Playluck Casino

To request a withdrawal, follow the easy steps below: 

  • Login to your Playluck Casino account 
  • Go to ‘My Account’ 
  • Click on the cashout icon
  • Enter the withdrawal amount
  • Proceed as per the prompts on screen until you receive confirmation that the withdrawal request has been accepted 

Why Do South African Players Love Playluck Casino

Every player is different, and what is important for one player maybe trivial for another. There are many reasons why Playluck Casino is a good choice for SA players. Some of the good aspects of Playluck are – the massive game collection, the immersive web design, the rewarding welcome package and the money minting VIP program. Banking too is pretty convenient with a number of payment options that includes credit cards, e-wallets such as Skrill and Paysafecard, and EasyEFT. 

Is Playluck Casino safe?

Yes, Playluck casino is licensed by not just one but two reputed game commissions. They employ SSL encryption and a HTTPS IP protocol. This platform is both safe and fair.

Can you play for free at Playluck Casino?

Yes. Apart from live dealer games, most other games can be played for fun. The fun mode can be activated by moving your mouse pointer over the game thumbnail and then click on the ‘Play for fun’ link.

Which languages and currency options are available on the Playluck Casino website?

Languages – English

Currencies – €/£/$/KR/C$/NZ$/A$/R$/CLP/S/₹/ZAR

Can you play Playluck Casino on mobile?

Yes, the Playluck Casino website is a mobile responsive website built with HTML5. You can play on mobile by simply visiting the website, you don’t even need an app to be able to play. 

Does Playluck Casino require KYC verification?

Yes. If you are looking to request a cashout of €2300 or more, you will have to undergo KYC verification and pass it. 

Can I cancel a withdrawal request at Playluck Casino?

As long as your withdrawal request status is ‘pending’ you will be able to cancel it. However, once it moves to processing or some other status code, cancelling is no longer an option. 

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Top Features
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Lawrence Muller

Content Editor

386Written articles

Lawrence is all in on the casino industry. His core market of focus is South Africa, but he has had significant exposure to international gambling markets. Areas ...continue reading

Fact-checked by: Jeffrey Nel