The Boardwalk Casino in Port Elizabeth has received the prestigious Ask Afrika Orange Index Award for 2019 for excellent customer service. This is the fourth year that The Boardwalk has been recognized for its remarkable service standards in the industry.
“The award is testament to our employees’ commitment to service excellence, quality, professionalism, and innovation,” said the marketing manager for the casino, Nqobile Qupe. “The fact that the award is based on the feedback of our customers is significant because there is no greater stamp of approval than the votes of confidence from our customers.”
“To be ranked so highly for four years running is a tremendous source of pride. It shows that we are doing something right. However, we know there is no room for complacency and we will continue to strive towards ongoing excellence.”
The Ask Afrika Orange Index enters its 17th year as South Africa’s broadest service benchmark. This year’s survey examined over 30 different industries incorporating nearly 170 companies. Tens of thousands of interviews are conducted, with all the comments audited independently, for the highest level of transparency. The index measures customer service and customer satisfaction in order to establish best of breed practices across all industries in South Africa, including the casino and hospitality industry.
The Boardwalk Casino and Entertainment World is part of the prestigious Sun International group. It provides premier luxury hotel accommodation and first-class gambling entertainment to its visitors. It is the only location that holds a casino license in Port Elizabeth and its casino floor – with both smoking and non-smoking areas - operates 24 hours a day. The Boardwalk Casino offers literally hundreds of slot machines with betting limits that suit all players. In fact, you’ll find slot machines with play starting at just 2c! All slot machines use smart cards. You’ll also find a range of exciting table games, such as American Roulette, Blackjack Switch and more. Highrollers will enjoy the Prive, an exclusive VIP casino room with its own variety of slot machines, Blackjack and Roulette with high denominations.